Return & Refund Policy

At hjgvhn™, your satisfaction matters to us.

We want every pet parent to feel confident when choosing products for their companions. If something doesn’t meet your expectations, our Return & Refund Policy explains the process for requesting returns, replacements, and refunds.

1. Return Timeframe & Requirements

You may request a return within 30 days after receiving your order.

To qualify for a return, items must:

Be unused and in their original condition
Include original packaging and included accessories
Be free from signs of use, damage, or modification
Include valid proof of purchase

Returns that do not meet these requirements may not be accepted.

2. Requesting a Return

Before sending any item back, please contact our support team:

Email:
service@wobnmklk.asia

Please include:

Order number
Reason for return
Photos or supporting details if applicable

Once your request has been reviewed and approved, we will provide return instructions and any required shipping information.

Please do not send products back without prior approval. Unauthorized returns may not be processed.

3. Product Issues, Defects & Shipping Damage

Please check your order carefully after delivery.

If your product arrives:

Damaged during shipping
Defective
Different from the item ordered

Please contact us as soon as possible with details and supporting photos. Our team will review the situation and work toward the best possible solution.

4. Items Not Eligible for Return

For hygiene, safety, and product protection reasons, some items may not qualify for returns, including:

Products that have been used or altered
Opened consumable or hygiene-related pet products
Customized or personalized items
Gift cards
Clearance or final sale items
Original shipping charges

If you are unsure whether your item qualifies, please contact us before submitting your return request.

5. Exchanges

If you would like to exchange an item, we recommend returning the original product first.

After your return has been approved and processed, you may place a new order for the replacement item.

This helps ensure faster processing and availability of your preferred product.

6. European Union Cancellation Rights

For customers located in the European Union, applicable consumer protection laws may provide a 14-day cancellation period.

To qualify:

The product must remain unused
The item must be returned in original condition and packaging
Proof of purchase may be required

This right applies in addition to our standard return policy where required by law.

7. Refund Processing

After we receive and inspect your returned item, we will send a confirmation regarding your refund status.

If approved:

Refunds will be issued to the original payment method
Processing may take up to 10 business days
Your bank or payment provider may require additional time to complete the transaction

If you have not received your refund after the expected processing period, please contact us for assistance.